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FOLGIXDS Logistics Policy
I. Policy Purpose
This policy is formulated to standardize the logistics operations of our store on the Shopify platform, clarify the rules for order fulfillment, transportation, warehousing, and returns/exchanges, ensure the safe and timely delivery of purchased goods to consumers, enhance the consumer shopping experience, optimize store logistics costs and efficiency, and protect the legitimate rights and interests of both the store and consumers, based on our actual operational situation.

II. Scope of Application
This policy applies to all orders and related logistics activities processed through our store on the Shopify platform, covering the entire process from goods leaving the warehouse, transportation and delivery to the consumer (or consumer returns to the store's designated address).  The logistics parties involved include our logistics partners (such as express companies and warehousing service providers) and consumers who place orders with our store.

III. Logistics Service Standards
(I) Order Fulfillment Standards
Shipping Time: Except for special items (such as customized or pre-ordered items, which will have the shipping time indicated on the product details page), our store will complete shipping within [1-3 business days] after successful payment. During major promotional events (such as Black Friday and the Christmas season), the shipping time may be extended to [5 business days], subject to store announcements.

Shipping Confirmation: After the goods are shipped, our store will upload the tracking number to the Shopify order page. Consumers can check the logistics progress through the order details page or the logistics partner's official website.  The system will also automatically send a shipping notification to the email address/phone number provided by the consumer during checkout.

Packaging Requirements: Goods will be packaged using shockproof and moisture-proof packaging materials (such as bubble wrap and cardboard boxes) to ensure that the goods remain intact during transportation. For fragile items (such as glass and ceramic products), an additional cushioning layer will be added, and the outer packaging will be marked with a "Fragile, Handle with Care" label.

(II) Transportation and Delivery Standards
Domestic Delivery (based on the store's country/region)
Cooperative Logistics Partners: Our store does not have a default express delivery service. Consumers can choose [Express Delivery] when placing an order (additional charges may apply, subject to the checkout page). Delivery Time: Local orders are expected to be delivered within [1-2 business days], and cross-regional orders are expected to be delivered within [3-5 business days]; delivery time to remote areas (such as mountainous areas and islands) may be extended to [7 business days].
Delivery Area: Covers most areas of the country/region where the store is located. Areas not covered by delivery (such as uninhabited areas and restricted areas) will be indicated when placing an order. Consumers can choose to change the delivery address or cancel the order.

International Shipping
Partner Logistics Provider: No default international logistics provider is used (supports tracking logistics information). If the consumer requires expedited shipping, they can choose [Expedited International Express] (higher cost, faster delivery time, please contact customer service for details).

Delivery Time: Major countries in North America and Europe are expected to be delivered within [7-15 business days], and other countries/regions are expected to be delivered within [15-30 business days], which may be extended due to customs clearance.
Customs Clearance and Taxes: International orders may incur customs duties, value-added tax, and other fees. These fees are borne by the consumer (subject to the customs regulations of the receiving country); our store will provide compliant commercial invoices to assist consumers with customs clearance.

(III) Warehouse Management Standards
Our partner warehousing centers must have a constant temperature, moisture-proof, and anti-theft storage environment. Inventory is regularly checked to ensure that the quantity of goods is accurate, undamaged, and not expired (near-expired goods will be removed from shelves [3 months] in advance or marked on the product details page).
Inventory Update: Shopify store inventory will be synchronized with the warehouse in real time. If the product is out of stock, the system will automatically display "out of stock" or "limited purchase"; if a product suddenly becomes out of stock after the consumer places an order, our store will contact the consumer within [24 hours] to negotiate a replacement product or a full refund.

IV. Return and Exchange Logistics Rules
Return Logistics Requirements
Before applying for a return, consumers need to submit a return request through the Shopify order page or by contacting customer service. After the store approves the request, the goods must be returned to the designated return address within [7 business days] (the address will be sent via email after approval). Returned items must be in their original packaging, undamaged, and in a condition suitable for resale (e.g., tags still attached, no signs of use, all accessories included).  A note must be included in the package stating the "Order Number + Customer Name + Reason for Return".

Return shipping costs are the responsibility of the customer. If the return is due to a product quality issue (e.g., damaged, incorrect item), the store will refund the return shipping costs paid by the customer via the original payment method after receiving and inspecting the returned item (proof of shipping costs is required, such as a shipping label or payment screenshot).

Exchange Shipping Rules
If a customer requests an exchange (e.g., incorrect size, wrong color), after approval, the original item must be returned first. After receiving and inspecting the returned item, the store will ship the replacement item within [1-3 business days]. Exchange shipping costs will be borne by the store (domestic orders only; for international orders, the customer is responsible for round-trip shipping costs).

V. Logistics Anomaly Handling
Shipping Delay: If the logistics information has not been updated for more than [3 business days], or if the delivery is delayed beyond the estimated delivery time, the customer can contact customer service. The store will assist in contacting the logistics company to investigate the reason (e.g., lost package, delay) and provide a solution within [24 hours] (e.g., reshipment, refund).

Damaged/Lost Goods
If the customer finds the goods damaged upon receipt, they must take photos of the damaged goods and the shipping packaging immediately and contact customer service. The store will review the case within [48 hours]. If it is confirmed to be a transportation issue, the store will arrange for a replacement or a full refund (the customer does not need to return the damaged goods).

If the logistics company confirms that the goods are lost, the store will process a full refund within [24 hours] or reship the goods according to the customer's request (reshipment time is the same as normal shipping).

Incorrect Address: If the logistics company is unable to deliver due to an incorrect shipping address provided by the customer, the customer must contact customer service to modify the address before the goods are shipped. If the goods have already been shipped, the customer must contact the logistics company themselves to modify the address (additional fees may apply). If the goods are returned due to an incorrect address, the store will deduct the shipping costs and refund the remaining amount (for international orders, round-trip shipping costs will be deducted). VI. Supplementary Provisions

This policy will be revised based on adjustments to logistics partners, updates to platform rules, or store operational needs.  Revisions will be announced on the Shopify store homepage and will take effect from the date of announcement.

If consumers have any questions about logistics services, they can contact our store via Shopify internal messaging, customer service email (BISAONEX@outlook.com), or customer service phone number (+86 18734598722). We will respond within two hours during our working hours (9:30 AM - 6:30 PM Beijing Time). Matters not covered in this policy shall be governed by Shopify platform rules, logistics partner terms and conditions, and relevant laws and regulations.